I've had it.DreamHost is made up of the nicest bunch of folks to ever run a fairly bad ISP. On the surface, their offerings are fabulous. Lots of disk space, unlimited domains, cheap pricing... but most importantly, they (for a little while) created a successful veneer of People Who Care.
Of course, if they were really that concerned with their users, they would have phone support. Or they would answer questions posted to their support site in a timely manner.
Or they would be able to keep email running for a whole month without major problems or outages.
Shit.
Here's an excerpt of their tech responses: "We understand your dissatisfaction with email recently, and we're really embarassed about it. We're trying so hard to get these machines to work properly, but it seems every time we nail down one problem, another crops up."
So I did some research, consulted some friends/experts, and HostGator came up.
As of today, all 20 of my domains are on HostGator. I'll let you know how it goes. I can say though, that their equipment speed, tech support, and management tools blow the doors off of DreamHost.
I'll keep you posted.
Love to all. Even you, Dreamhost.
2 comments:
Lack of phone support is usually a red flag... It's a lot harder to ignore someone yelling than an innocuous little email (or ten).
I use Powweb. At less than $8 month, you get 12,000 MB of space, and 3 Gig transfer bandwidth. They boast 99.9% uptime because their servers balance the load. The tools are great, I'm using one to run my blog.
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