So, a while back, I mentioned that I was able to patch my Treo 650 to use bluetooth syncing and, more importantly, enable the Treo's wireless dial-up connection. I was told by the Verizon sales guy that this would let me use my Treo the same way I used my V710... that 1x data calls would use minutes, and not charge me on a per/kb basis.
Minutes, not data.
So I was checking my bills today, and I noticed 50.5mb in data usage. I called Verizon, and the lady told me that, no, even though I WAS using the phone in the exact same way I was using the V710 (I mean, I even use the same modem scripts), and even though the person at Verizon told me that it would use minutes only, I now owed them $780 dollars for data usage.
I disagreed.
After some discussion about the identical nature of the services used, she basically said "tough shit, the Verizon store guy didn't note on your account that he told you this." So I was out of luck. So I finally said "Fine. So let me sign up for data, and backdate the plan a month."
She said: "We don't backdate plans."
Now, I know this is a lie.
I said, "Okay. Let me make sure I understand what you are saying. Are you specifically telling me that Verizon, without exception, doesn't backdate their plans?"
She said "Um, no. I meant they don't backdate data plans."
I said: "I don't mean to be rude, but I think you should get a supervisor."
She: "If you want, you can, but they don't have any authority to backdate data plans."
Me: "Still, I'd like to speak to a supervisor."
The supervisor gets on the phone. We have three seconds of conversation.
She says: "No problem! And while we're at it, we can reduce your calling plan by $20/month, so your net increase will only be $20/month after backdating the data plan."
Thus, I saved $760 by politely not believing the original Verizon person.
I don't even know what to say about this, but that's the scoop. Verizon kind of sucks, because you have to doubt certain people to get to other people who will help you. That's all. Weird experience. But I'm psyched on the savings.
Love to all. Even you, Andrea from the South Texas Verizon Call Center.
2 comments:
Verizon is not the only one, so does T-Mobile, Comcast, etc. At least you were able to resolve it. I've been trying to resolve an issue with T-Mobile for 3 months now, talked to 2 supervisors and nothing.
I've taken to either talking to a supervisor or calling back to get another "operator" whenever I get information I don't like. It amazes me how much the information varies depending on who you talk with.
Post a Comment